Customer Oriented  About Us We believe our customers deserve the very best customer service available today and we will work very hard to earn your respect and your business. Our products include equipment for churches, offices, hotels, hospitals. C-stores, coffee shops,  and restaurants (including fast food). We carry new and used frozen drink machines, soft serve, juice machines, soda fountain machines, coffee grinders, coffee brewers, tea brewers, cappuccino machines and an assortment of others not listed here. We carry many more products for the C-store and restaurant industry. If you need large lots of equipment, please call us. We can locate large lots of  used equipment at very good prices. We have factory trained technicians on site to handle any repair you might need. We stock new and used parts for most makes and models. If you did not see what you were looking for, please call us at (501) 801-6200. Our well trained and courteous staff will help you in any way they can. . Directions From I-30 turn onto Scott Hamilton Drive North towards Little Rock Turn Left onto Hoerner Road 4200 Hoerner Road is on the Right. Our Phone number is 501-801-6200. Anticipated Shipping Time Most refurbished items are refurbished on demand. Lead time varies with our sales volume and typically runs 3-10 days. New item orders are entered the same or next day the order is received. Lead time on these orders can vary if an item is on back order or out of stock. Customers can check order status by contacting us at 501-801-6200 or sales@phoenix-equipment.com Shipping Charges and Taxes Contact us for shipping charges. Sales tax is collected for all refurbished item sales in Arkansas. New product sales tax charges vary by manufacturer and location. Contact us for more details. Payment Methods Accepted We accept Visa, Master Card, American Express, checks by mail, cash and Paypal. New Product Return Policy All new products are sold with manufacturer warranties and must be repaired or returned directly to the manufacturer according to their instructions. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Please let us know ASAP if a problem occurs. Often these problems can be fixed quickly and easily. If an item is working properly but you decide to return it most manufacturers charge Re-Stocking Fees. These fees can be 30% or higher of your purchase depending on the manufacturer’s policies on equipment or product purchased. Return shipping costs must be paid by the buyer. If you have any questions please do not hesitate to contact us regarding this policy. Refurbished Product Return Policy All refurbished items are sold with a 30 day parts warranty. Your warranty starts the day the item is received. If an item fails under the warranty period please let us know immediately. Often these problems can be fixed quickly and easily. If a product cannot be repaired and must be returned, please contact us to obtain an RMA (return merchandise authorization) number. Call us at 501-801-6200 or email to sales@phoenix-equipment.com. Returns received without an RMA number will be refused. If a refurbished item is working properly but you decide to return it a 20% restocking fee is charged. The item must be returned within the first 7 days of receipt. Return shipping costs must be paid by the buyer. When Your Order Arrives If there is a problem report it to us immediately so we may take the proper actions to get your order to you satisfactorily. Items Damaged during shipping We at Phoenix Equipment Brokerage L.L.C go to great lengths to ensure your item arrives safely. Please immediately inspect your shipment upon arrival. The company that delivers your package is responsible for your order while they are transporting it to you. Accidents and mis-handling sometimes occurs in shipping. If you follow the “Items damaged during shipping” policy, Phoenix Equipment Brokerage L.L.C  will assume the cost of repairs or replace the item. So please read these policies carefully. Small Package (UPS/FedEx Ground shipments) If your item is damaged in shipping, it is up to the discretion of the buyer to refuse the item or accept it, with notating any damages with carrier. Please notify Phoenix Equipment Brokerage L.L.C of any damages or refusals. If the item is accepted with no notation of damages, Phoenix Equipment Brokerage L.L.C will not be responsible for any repairs or replacements that may be needed. Truck Freight Shipments All truck freight shipments must be inspected upon arrival. Any damages must be notated on the Delivery Receipt before you sign for your shipment. If you refuse the item, you must notate why on your delivery receipt. Please notify Phoenix Equipment Brokerage L.L.C of any damages or refusals on your shipment. If the item is accepted with no notation of damages, Phoenix Equipment Brokerage L.L.C will not be responsible for any repairs or replacements that may be needed. Privacy Policy   Walter Anderson is the founder of Phoenix Equipment Brokerage, LLC. Mr. Anderson’s career in the coffee business began in 1976 in the service department of Cain’s Coffee Company.  While there, he developed the process of re-manufacturing beverage equipment to lower the cost of their new equipment.  He later took a position with Quality Foods where he developed and built their beverage program. This past experience, along with running his own beverage equipment companies for the last twenty-five years, gives Mr. Anderson a complete understanding of the industry’s many facets. Mr. Anderson serves as company President and has the primary responsibility of purchasing and selling used beverage equipment. Mission Statement: Phoenix Equipment Brokerage L.L.C. will strive to provide equipment and services that meet or exceed customer expectations.
Phoenix Equipment Brokerage, LLC © 2010. All rights reserved.