We believe our customers deserve the very best customer service available today and
we will work very hard to earn your respect and your business.
Our products include equipment for churches, offices, hotels, hospitals. C-stores, coffee
shops, and restaurants (including fast food). We carry new and used frozen drink
machines, soft serve, juice machines, soda fountain machines, coffee grinders, coffee
brewers, tea brewers, cappuccino machines and an assortment of others not listed here.
We carry many more products for the C-store and restaurant industry. If you need large
lots of equipment, please call us. We can locate large lots of used equipment at very
good prices. We have factory trained technicians on site to handle any repair you might
need. We stock new and used parts for most makes and models.
If you did not see what you were looking for, please call us at (501) 801-6200. Our well
trained and courteous staff will help you in any way they can.
From I-30 turn onto Scott Hamilton Drive North towards Little Rock
Turn Left onto Hoerner Road
4200 Hoerner Road is on the Right. Our Phone number is 501-801-6200.
Anticipated Shipping Time
Most refurbished items are refurbished on demand. Lead time varies with our sales volume and typically
runs 3-10 days. New item orders are entered the same or next day the order is received. Lead time on
these orders can vary if an item is on back order or out of stock. Customers can check order status by
contacting us at 501-801-6200 or firstname.lastname@example.org
Shipping Charges and Taxes
Contact us for shipping charges.
Sales tax is collected for all refurbished item sales in Arkansas.
New product sales tax charges vary by manufacturer and location.
Contact us for more details.
Payment Methods Accepted
We accept Visa, Master Card, American Express, checks by mail, cash and Paypal.
New Product Return Policy
All new products are sold with manufacturer warranties and must be repaired or returned directly to the
manufacturer according to their instructions. Merchandise must be in original factory condition, and must
include all original packaging materials, warranty cards, manuals and accessories. Please let us know
ASAP if a problem occurs. Often these problems can be fixed quickly and easily.
If an item is working properly but you decide to return it most manufacturers charge Re-Stocking Fees.
These fees can be 30% or higher of your purchase depending on the manufacturer’s policies on
equipment or product purchased. Return shipping costs must be paid by the buyer.
If you have any questions please do not hesitate to contact us regarding this policy.
Refurbished Product Return Policy
All refurbished items are sold with a 30 day parts warranty. Your warranty starts the day the item is
received. If an item fails under the warranty period please let us know immediately. Often these problems
can be fixed quickly and easily.
If a product cannot be repaired and must be returned, please contact us to obtain an RMA (return
merchandise authorization) number. Call us at 501-801-6200 or email to email@example.com.
Returns received without an RMA number will be refused.
If a refurbished item is working properly but you decide to return it a 20% restocking fee is charged. The
item must be returned within the first 7 days of receipt. Return shipping costs must be paid by the buyer.
When Your Order Arrives
If there is a problem report it to us immediately so we may take the proper actions to get your order to
Items Damaged during shipping
We at Phoenix Equipment Brokerage L.L.C go to great lengths to ensure your item arrives safely. Please
immediately inspect your shipment upon arrival. The company that delivers your package is responsible
for your order while they are transporting it to you. Accidents and mis-handling sometimes occurs in
shipping. If you follow the “Items damaged during shipping” policy, Phoenix Equipment Brokerage L.L.C
will assume the cost of repairs or replace the item. So please read these policies carefully.
Small Package (UPS/FedEx Ground shipments)
If your item is damaged in shipping, it is up to the discretion of the buyer to refuse the item or accept it,
with notating any damages with carrier. Please notify Phoenix Equipment Brokerage L.L.C of any
damages or refusals. If the item is accepted with no notation of damages, Phoenix Equipment Brokerage
L.L.C will not be responsible for any repairs or replacements that may be needed.
Truck Freight Shipments
All truck freight shipments must be inspected upon arrival. Any damages must be notated on the Delivery
Receipt before you sign for your shipment. If you refuse the item, you must notate why on your delivery
receipt. Please notify Phoenix Equipment Brokerage L.L.C of any damages or refusals on your shipment.
If the item is accepted with no notation of damages, Phoenix Equipment Brokerage L.L.C will not be
responsible for any repairs or replacements that may be needed.
Walter Anderson is the founder of Phoenix Equipment Brokerage, LLC.
Mr. Anderson’s career in the coffee business began in 1976 in the service
department of Cain’s Coffee Company. While there, he developed the process of
re-manufacturing beverage equipment to lower the cost of their new equipment.
He later took a position with Quality Foods where he developed and built their
beverage program. This past experience, along with running his own beverage
equipment companies for the last twenty-five years, gives Mr. Anderson a
complete understanding of the industry’s many facets.
Mr. Anderson serves as company President and has the primary responsibility of
purchasing and selling used beverage equipment.
Phoenix Equipment Brokerage L.L.C. will strive to provide equipment
and services that meet or exceed customer expectations.